We want you to love Sunup. If something isn't right, we'll help.

You have 30 days from the delivery date to request a return. If your order is marked delivered but you have not received it, contact morning@sunupapp.co promptly so we can investigate before starting a return.

Items must be in the same condition you received them, with no excessive wear, damage, or missing parts. Proof of purchase (order number, receipt, or email confirmation) is required.

1. Email morning@sunupapp.co with your order number and a brief reason for the return.
2. For defects, include photos or a short video so we can resolve it quickly.
3. You'll receive a Return Merchandise Authorization (RMA), return label, and packing instructions.

Response window: If we request information from you and there is no response within 30 days, the return request will be closed and will not be eligible for a refund.

Labels must be scanned by the carrier within 30 days of label creation. Unused labels expire after 30 days. If you ship using your own label, share the tracking number within 7 days of shipment.

We cover return shipping for defective, damaged, or incorrect items. For change-of-mind returns, prepaid label costs are deducted from the refund, or you can ship at your own cost.

Upon inspection and approval, refunds go to the original payment method within 5 to 10 business days. Contact us if you don't see the refund within 15 business days. Chargebacks may prevent refunds until disputes are resolved.

For packages marked delivered but not received, contact us within 7 days. We'll assist with carrier investigation and offer a replacement or refund if confirmed lost or misdelivered.

Carrier delays are outside our control. We help with tracking and escalation. Lost-shipment refunds follow the standard return process.

The fastest way to get what you want is to return the item and place a new order once your return is accepted.

Inspect on delivery and contact us within 7 days if your order is defective, damaged, or incorrect.

Digital purchases, in-app subscriptions, final sale items, and gift cards are not refundable. Incomplete or excessively worn items may be declined or subject to partial refunds.

Orders shipping to the EU may be cancelled or returned within 30 days for any reason and without justification. Items must be in original condition with proof of purchase.

Prepaid labels may be unavailable in some countries. Original shipping fees, duties, and taxes are typically non-refundable unless items were defective or incorrect.

Orders can be cancelled before fulfillment or shipment. Once shipped, cancellation is not available, so please use the return process. Refused or returned shipments generate refunds minus non-recoverable shipping fees.

We reserve the right to investigate and limit returns in cases of suspected abuse (e.g., repeated excessive-wear returns, missing components).