Orders are typically processed within 1–3 business days (excluding holidays). Once shipped, tracking information arrives via email, though delays can occur.

Estimates shown at checkout are not guarantees. International shipments may face additional delays from border crossings, customs, or weather.

Tracking may not update for several days while a package is in transit or awaiting a carrier scan. Contact support if tracking stalls for an extended period.

International orders may incur duties or taxes depending on the destination's rules. These are typically the customer's responsibility per local law.

Customers must provide correct addresses. If an order is returned due to an incorrect or incomplete address, or because it was unclaimed or refused, reshipping costs or refunds apply per the refund policy.

Orders can be cancelled before fulfillment. Once shipped, cancellation is not available. Use the return process instead.

Contact morning@sunupapp.co if your package doesn't arrive. For packages marked delivered, check your surroundings and neighbors first, then contact us within 7 days. If the package hasn't been delivered and tracking is not progressing, support will initiate an investigation and offer a replacement or refund if confirmed lost.

Avoid chargebacks. Contact support first. We'll always work with you.